Sapia EG Demo

Description:
• The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services.
• This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.
• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Requirements: • High school diploma with six months of sales experience preferred • Demonstrated sales technique and product knowledge preferred • Courteous with strong customer service orientation • Strong communication and negotiation skills required • Ability to effectively communicate, both written and verbally • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Strong computer navigation skills and PC Knowledge • Ability to learn and think conceptually • Dependable with proficient attention to detail • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Able to rotate shifts, as needed

Benefits:

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