Remote Call Center Agent

Liveops is seeking work-from-home, Independent Contractor Agents (ICAs) to provide remote customer service support to our portfolio of clients. This portfolio is a collection of well-known brands spanning Retail, Healthcare, Insurance, Energy and Tax Software. Liveops platform shows you the way to meaningfully support client’s customers, as you build a small business you care about & achieve the dream of true work-life balance.

As an Independent Contract Agent (ICA) you’re your own boss and you:
• Have the freedom, flexibility & autonomy to choose when and to whom you provide support services
• Set your own schedule
• Work remotely/from your home

ICA’s remotely handle inbound/outbound customer service calls. During which they assess the customer’s needs and creatively solve problems providing sound solutions.

ICA Requirements: • Minimum 1 year phone based, customer support experience • Computer skills. ICAs have the ability to: • navigate multiple systems, programs & windows • simultaneously document call notes & customer interactions • build upon current tech skill set when required • Strong customer service and written skills • Patience & empathy • Fluent in spoken and written English

Earning Potential:

Client opportunities offer varying pay structures, based on productive time spent assisting customers while on the phone and may offer performance-based pay and/or other incentives. Actual earnings vary depending on client opportunity chosen and support required. Hourly equivalent earnings may range from $12-$17.

ICAs are self-employed 1099 Independent Contractors. As such, ICAs are responsible for paying their own taxes and expenses.

Hours:

ICAs choose their own schedule by self-scheduling 30-minute blocks of time, during which they commit to handle call volume & provide customer support.

Computer Requirements:

Please review the Liveops basic technology requirements by clicking here
• Some clients may require additional security measures, technology & equipment beyond basic requirements
• A PC is required. Macs or Chromebooks are not currently supported

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