Remote OB/IB Call Center Agent | WFH

Job Title: Remote Call Center Agent (Outbound/Inbound)

Job Type: Full-Time

Hours: Monday to Friday, 8 AM - 8 PM (Various shifts)

Salary: $14.00 per hour

Benefits: Available after 60 days for full-time employees

Job Overview

We are in search of committed and customer-focused service representatives to become an integral part of our remote workforce. In this position, you will deliver outstanding customer service solutions to our esteemed clients on a daily basis. Your role will involve consistently making outbound calls for diverse programs and projects, accurately documenting all customer interactions, and upholding the integrity of company policies and procedures.

Key Responsibilities
• Perform typing and data entry tasks
• Upsell products and services effectively
• Schedule appointments in a business-to-customer context
• Maintain a comprehensive understanding of campaign-related products, services, and promotions

Required Skills
• One year of experience in a call center environment, including familiarity with automatic dialers and call scripts (mandatory for remote applicants)
• Clear, professional, and approachable verbal communication
• Excellent interpersonal, active listening, and communication skills
• Exceptional attendance and punctuality record
• Sales experience is an advantage
• High school diploma or GED
• Fundamental computer skills and proficiency are essential
• Preferred experience in an outbound call setting

Qualifications
• High school diploma or GED is required
• At least one year of call center experience, with exposure to automatic dialers and call scripting as a necessity for remote candidates

Company Culture And Values

We cultivate a remote work environment that prioritizes dedication, service excellence, and collaborative teamwork. Team members are encouraged to engage in open communication and maintain a professional yet amicable rapport with clients.

Career Growth Opportunities

Joining our team in a customer service capacity can provide a robust foundation for career advancement within the organization.

Work From Home Requirements
• A PC or laptop with Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• A reliable, hard-wired high-speed internet connection (using an ethernet cable)
• A USB-connected headset
• A webcam
• A dedicated, distraction-free workspace, free from interruptions including pets and children.

Employment Type: Full-Time

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