REMOTE Real Estate Virtual Assistant | Bookkeeping

As Real Estate Virtual Assistant, you will play a pivotal role in ensuring smooth operation for management o9ice while ensuring satisfaction and retention of our existing tenants and prospects.

Qualifications: • Strong written and verbal communication skills • Ability to analyze and resolve customer issues effectively and efficiently • At least 2 years of Virtual Assistant experience specific to Real Estate • Comfortable using various property management systems and other Google/Microsoft products • Must have Bookkeeping experience • Ability to prioritize tasks and manage time e:ectively to meet service-level agreements • Ability to adapt to changing processes and procedures in a dynamic work environment • Knowledge of customer relationship management • Proficient in AppFolio and Quickbooks

Responsibilities: • Manage inbound calls and routing to appropriate parties (management, leasing agents, maintenance, including handling and coordinating all maintenance requests) • Handle ordering materials, coordination between the general contractor and outside subcontractors • Manage the web-based marketing sources and property photographs to generate leads. • Guide potential tenants through our current offerings to meet their needs & direct them to appropriate scheduling/application platforms. • Provide virtual support on scheduling showings and conveying pricing • Work to resolve tenant issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary • Maintain accurate and detailed records of tenant interactions, feedback, and resolutions in the management system • Start/Stop utility services as needed including handling all utility billing/payments online with LADWP and SOCAL GAS • Process invoices via management software • Draft various notices as needed • Act as a general administrative assistant to help manage tentants, vendors, and inhouse tasks • General office management (o:ice supply orders, etc) and ownership errands and administrative requests • Perform market rent research to ensure current pricing is in-line with market • Locate and research potential new acquisitions • Manage contact lists • Calendar and appointment management as needed • Prepare tasks and reminders for the team and follow up as needed • Perform monthly bank reconciliations on AppFolio and Quickbooks for all entities • Ability to reach out/source vendors for procurement, dealing with utility companies, etc.

Job Type: Full-time

Pay: $5.00 - $15.00 per hour

Expected hours: 35 per week

Schedule:
• Monday to Friday

Application Question(s):
• How many years of experience do you have as a Real Estate Virtual Assistant?
• Did you or o do you also handle Bookkeeping? Please tell me more about it.

Work Location: Remote

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