American Airlines Remote Jobs (Customer Service)

American Airlines is seeking Remote Customer Service Representatives to provide top-tier support to passengers. This role involves assisting customers with flight bookings, resolving travel inquiries, and ensuring a seamless experience. Ideal candidates have excellent communication skills, a customer-focused mindset, and the ability to thrive in a remote work environment. With flexible scheduling, competitive pay, and opportunities for growth, this position offers a rewarding way to join a global airline leader from the comfort of your home. Make a difference in travelers’ journeys while advancing your career with American Airlines!
Job description

American Airlines offers remote job opportunities in customer service. These roles involve assisting passengers with reservations, inquiries, and various travel-related concerns from the comfort of your home. Joining the American Airlines team remotely allows you to contribute to the airline's renowned customer service while enjoying the flexibility of remote work. If you have a passion for travel and excellent communication skills, these positions might be an ideal fit for you.

Why you will love this task

??This task is a member of the Payments and Digital Strategy crew in the American Airlines Credit Union. The position is answerable for everyday features related to taking a look at processing, object processing, direct bills and budget transfers at American Airlines Credit Union.

What you will do
• ?Complete statistics access and balancing features
• Coordinate go-back objects with contributors, doors vendors, the Federal Reserve Bank and different institutions
• Assist different departments with fraud resolution, member inquiries and associated Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and preserve guidelines and approaches to make certain strict compliance with NACHA regulations and guidelines and Federal Banking legal guidelines
• Process mortgage bills, multi-account and member deposits, credit score card bills, and different exams, consisting of IRA, financial ruin and payoff exams
• Review, examine and approve Remote Deposit, Mobile, ATM, and different imaged-enabled products
• Log, study and make important GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete everyday balancing and department closing
• Obtain facts from contributors for the well-timed and correct processing of worldwide and home budget switch requests
• Research and affirm incoming and outgoing budget switch facts
• Communicate with the seller to technique budget transfers
• Understand and be acquainted with outgoing and incoming budget switch legal guidelines
• Deposit takes a look at returns, studies member again exams on draft changes, technique member exams, affirm contributors for outgoing budget transfers, and Federal Reserve verifying and liberating budget transfers
• Complete everyday processing of workflows associated with overdue returns, supply of receipts, overseas collections and prison fees
• The decided candidate might be answerable for making sure of the safety and confidentiality of all accounts and associated facts that are a part of their work and for making sure that his/her work is in compliance with all relevant legal guidelines and guidelines including, however now no longer confined to, the Bank Secrecy Act. Remote Job American Airlines

All you will want for success

Minimum Qualifications- Education & Prior Job Experience
• ?High college degree or GED
• Intermediate Excel and Word experience

Preferred Qualifications- Education & Prior Job Experience
• ?Previous customer/member carrier experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires

Skills, Licenses & Certifications
• ?Skilled in Microsoft Office software program (e.g., Word, Excel, Access, PowerPoint) won thru both work experience with the software program or schooling and hands-on use of the software program
• Ability to work prolonged hours in aid of enterprise needs
• Ability to workout extremely good customer support competencies
• Ability to carry out in a quick paced environment, cope with a couple of responsibilities and characteristic as an fundamental a part of a crew
• Ability to carry out mathematical calculations and examine statistics
• Ability to efficaciously prioritize work and meet time limits below excessive quantity pressure
• Ability to cross-teach and carry out any position assigned inside department
• Ability to have interaction professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-inspire with robust employer competencies and capability for interest to detail
• Ability to efficaciously prioritize work and meet time limits
• Ability to preserve excellent overall performance and attendance
• Must byskip relevant American Airlines and Credit Union pre-rent compliance exams

Remote Job American Airlines

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