Customer Service Representative (CSR)

Customer Service Representative (CSR) – Used Auto Parts
Family-Owned Business – Full-Time Position

Location: Ringoes, NJ 08551
Starting Pay: $18/hour

About Us:
We are a family-owned business specializing in used auto parts since 1941, offering affordable and quality solutions to our community. We pride ourselves on providing excellent customer service and a friendly, supportive work environment. As we continue to grow, we are looking to expand our team with a motivated and reliable Customer Service Representative (CSR).

Position Overview:
We are seeking a dynamic, hands-on individual to join our team as a Customer Service Representative. In this full-time role, you will be the first point of contact for customers and play an essential role in ensuring smooth operations within the business. The ideal candidate is dependable, enjoys working in a fast-paced environment, and is comfortable working both with customers and on the shop floor. Additionally, you may be asked to assist with data entry tasks throughout the day to fill out your work schedule.

Key Responsibilities: • Greet and assist customers with their needs as they arrive at our location • Provide exceptional customer service by answering questions and directing customers to the correct parts • Operate forklifts to load and unload auto parts, both manually and with assistance of machinery • Assist customers in identifying and locating additional parts as needed, including looking up part numbers or checking inventory • Process customer payments accurately using our point-of-sale system • Maintain a clean and organized work environment, both in the customer service area and in the warehouse • Perform other data entry tasks as needed to support the daily operations of the business, including updating inventory, entering part orders, and assisting with other administrative duties

Qualifications: • Previous customer service experience preferred (auto parts experience a plus) • Ability to operate a forklift or willingness to learn (training provided) • Strong communication skills and ability to work effectively with a team and customers • Basic computer skills for looking up parts, processing payments, and performing data entry tasks • Ability to lift up to 50 lbs and work in a physically demanding environment • Valid driver's license and reliable transportation • Must be able to work full-time (Monday through Friday 8:00am to 5:00pm)

Why Join Us:
• Competitive starting pay of $18/hour
• Family-oriented work environment
• Opportunity for growth and advancement within the company
• Full-time, stable position with steady hours
• Varied tasks to keep each day interesting and engaging
• 100% Company paid benefits after 90 days of employment
• 401k Offered

If you are a team player with a strong work ethic, a passion for helping customers, and the ability to adapt to a variety of tasks throughout the day, we’d love to meet you! Apply today to become part of our family-owned business and contribute to our success.

Apply Job!