Client Service and Executive Support Manager (Remote)
Posted 2025-04-06About Luminary Travel
We are a fast growing ultra-luxury travel planning company that caters to discerning travelers worldwide. We produce only bespoke experiences -- imagine travel haute couture. Whether it's arranging a Villa in Courchevel, a sun-soaked week on the Amalfi Coast, or an African Safari, we work tirelessly to ensure that our clients do not feel bound by the typical constraints of travel.
Our team is dynamic, small, and excited about travel. Our focus is always on the details. We have meticulous organizational skills and precise research acumen. We work together with our clients to help deliver highly customized and curated itineraries so our clients always have a unique and once in a lifetime experience. Our company culture centers around our own deep passion for travel and exploring the world. This mutual love for travel helps us ensure that our clients have the best possible experience at every step of the journey!
Role: Client Service & Executive Support Manager
Employment: Full-time
We are seeking a dedicated Client Service & Executive Support Manager to oversee trip planning for our high-touch clients and provide executive support to our CEO.
This role is a blend of Executive Support for our CEO and managing client itineraries. It requires meticulous attention to detail, quick turnaround times, and a strong commitment to providing an exceptional customer experience. The ideal candidate will have at least three years of experience in the luxury travel industry (or a similar field with high-touch clients) and a background as an Executive Assistant or similar. This individual should be an excellent communicator, a dedicated team player, and adaptable to evolving processes in our fast-paced environment.
Location: Remote, within the United States
Responsibilities:  Plan, create, and manage client itineraries in partnership with our CEO, demonstrating a first-class commitment to service  Lead your Operating Pod by scheduling daily and weekly check-in's, ensuring all details are planned and scheduled in a timely manner  Liaise with vendors (properties, operators, guides, and other suppliers) to execute Trip Planning  Manage the procurement of the vendor quoting process and final invoice approval  Verify final vendor invoices for client trips and manage the approval process of vendor invoice payments through established protocols and working closely with accounting  Ensure all fees & payments are received from clients within established timelines  Collaborate with travel operations team from start to finish on trips and delegate tasks as needed  Catalog and manage relevant client and trip information in Salesforce CRM  Monitor client feedback and lead trip post-mortem reviews within your pod  Attend meetings and conferences on behalf of Luminary  Occasionally interact with clients to ensure their needs are met
Qualifications:  Bachelor's Degree or equivalent  Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry (preferably in Luxury Travel)  Client focused ethos, committed to delivering purely positive outcomes  Exceptional organizational skills with an aptitude for multi-tasking  Strong ability to manage, distribute, and prioritize tasks  Extremely customer-oriented  Competent with software tools and technology  Excellent verbal and written communication skills  Diligent attention to detail  Deep passion/excitement for world travel  Extremely strong time management skills  Self-motivated with a strong work ethic to service clients  Willing to go the "extra mile" to surprise and delight customers
Compensation & Perks:
 Competitive Salary
 Commission Pay
 Access to Healthcare Benefits (US Employees only)
 Medical + Dental + Vision Insurance
 One-Medical On-Demand Primary Care
 Teledoc Virtual Health
 Talkspace Online Mental Health Therapy
 Kindbody Discount for Gynecology and Family-building Care
 Flexible Spending Account
 Access to Slavic 401k Software (US employees only)
 Annual Team Retreat
 Special access to reduced rates at luxury hotels
 1 annual company-sponsored familiarization trip or "FAM" trip to properties around the world
 Opportunity to participate in global travel conferences
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