Call Center Agent (100% Remote) US ONLY

About the job Call Center Agent (100% Remote) US ONLY

JOB OVERVIEW:
• Customer Care Representative Full-Time
• Reports to Customer Care Team Lead
• 100% Remote work from home!

RESPONSIBILITIES: • Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs) • Delivers quality customer satisfaction with every contact • Meets key individual productivity metrics in line with department goals • Displays understanding and follow through with policies and guidelines • Communicate to management regarding issues • Other duties as assigned

SKILLS:
• Strong verbal and written communication skills
• Fast typing speed (at least 50 wpm or above)
• Tech-savvy and a fast learner
• Customer-focused
• Ability to work under stress to achieve targets
• Previous experience with Zendesk is a plus
• College degree or equivalent preferred

EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS: • A desktop or laptop (2015 or newer, Mac or PC) • A voice-capable headset, and a webcam to carry out training and work duties. • Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom. • A (non-public) dedicated workspace that is free from noise or distraction

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