Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)

Job Title: Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)

Job Description:
We are looking for a dedicated and tech-savvy Customer Service and IT Support Representative to join our team on a part-time basis. This remote role is ideal for individuals with excellent communication skills and a passion for helping customers resolve their issues. You’ll work during evenings and weekends, providing support for both customer service inquiries and basic IT troubleshooting.

Key Responsibilities: • Respond promptly to customer inquiries via phone, email, or chat, ensuring high levels of satisfaction. • Troubleshoot basic IT and technical issues, guiding customers to quick resolutions. • Document customer interactions and technical support cases in the company’s database. • Collaborate with internal teams to escalate and resolve complex technical problems. • Provide product information, troubleshoot account issues, and assist with basic setup processes. • Adhere to company policies, procedures, and best practices in customer service and IT support.

Qualifications: • Strong verbal and written communication skills. • Basic knowledge of IT systems, troubleshooting, and technical support processes. • Proven customer service experience, preferably in a remote setting. • Ability to work evenings and weekends with a flexible schedule. • Proficiency in using support tools like CRM software, ticketing systems, and chat platforms. • Problem-solving mindset and the ability to handle challenging customer interactions professionally.

What We Offer:
• Competitive hourly pay with evening and weekend shift premiums.
• Work-from-home flexibility for a better work-life balance.
• Ongoing training to develop customer service and IT support skills.
• Opportunities for career growth within the company.
• Supportive and collaborative team environment.

How to Apply:
If you have a knack for problem-solving, a passion for helping people, and are eager to work evenings and weekends, apply today to become a Part-Time Customer Service and IT Support Representative with us!

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