Call Center Representative - Roadside Assistance

Description:
• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
• Maintain a compassionate and composed demeanor, especially during high-intensity calls.
• Relay critical information to the internal and external teams to expedite the dispatching process.
• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Requirements: • Prior customer service experience. • Call Center experience is preferred. • Bilingual skills, especially in Spanish, are a plus. • Ability to provide excellent customer service and thrive in a high-volume call environment. • Excellent communication skills, both verbal and written. • Empathy and a strong desire to help those in distress. • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. • Comprehensive understanding of maps, GPS systems, and traffic safety rules. • Proficiency in Microsoft Teams and Outlook. • High School diploma, GED or equivalent.

Benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

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