Entry Level Remote Customer Service Representative (British Columbia)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity
• Regular reviews and raises based on tenure and performance
• Earn monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars
• Medical, Dental, and Vision Coverage Options available
• Paid Time-Off and paid holidays
• Casual dress code and fun, engaging work environment
• Opportunity for career advancement within a growing team

What To Expect (Job Responsibilities)
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Ensure first call resolution through problem solving and effective call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow up on customer issues

How To Stand Out (Preferred Qualifications)
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Experience in conflict resolution, problem solving, and negotiation

#BusinessProcessOutsourcing #CustomerService #CareerOpportunity #CompetitivePay #JobGrowth

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