Remote Call Center Representative (Nova Scotia)

Employer Industry: Business Process Outsourcing

Why Consider This Job Opportunity
• Competitive starting compensation commensurate with experience
• Regular reviews and raises awarded based on tenure and performance
• Daily, weekly, and monthly incentive programs with prizes including electronics and trips
• Paid time off, paid holidays, and paid training opportunities
• Access to medical, dental, and vision coverage options after 30 days of employment
• Fun and engaging work environment with a casual dress code

What To Expect (Job Responsibilities)
• Handle inbound customer inquiries and troubleshoot basic technical issues
• Assist customers in adding or removing products and services
• Utilize systems and technology for account management tasks
• Identify sales opportunities and apply sales skills to upgrade services
• Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
• Previous experience in customer service or technical support roles
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with changing circumstances
• Exceptional interpersonal skills and ability to build relationships

#BusinessProcessOutsourcing #CustomerService #TechnicalSupport #CareerGrowth #IncentivePrograms

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