Customer Service Representative (Remote)

Location: Remote Opportunity - Must live within 50 miles of Whitestown, IN, Orlando, FL, Tempe, AZ, or Memphis, TN.

Summary: Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.

Key Responsibilities: • Assist patients and prescribers through inbound/outbound phone calls or web support. • Handle various inquiries including scheduling medication orders, order status updates,explaining patient benefits, resolving account issues, and billing inquiries. • Serve as a liaison between patients and internal expert teams. • Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures. • Maintain high call volume productivity, handling an average of 30-50 calls daily. • Adhere to scheduled work hours and meet performance metrics.Role Summary: Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.

Qualifications: • High School Diploma or equivalent required. • 1+ years of customer service experience. • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously. • Ability to excel in a high-volume call center environment. • Strong communication skills, both written and verbal. • Organized with excellent time-management abilities. • Customer-oriented with the capacity to adapt to various patient perspectives. • Must be available to work within Contact Center hours: Monday through Friday, 7:00 am to 10:00 pm CST, and Saturday, 7:00 am - 4:00 pm CST. • Reliable internet connectivity and a dedicated workspace free of distractions required. • Must attend 100% of training within the first 90 days of employment.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:
• Health insurance

Location:
• Orlando, FL (Orange County) (Required)

Work Location: Remote

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