Healthcare Scheduling Coordinator

Description:
• Full-time Healthcare Scheduling Coordinator, Care Planning: 9 month contract.
• Hiring ASAP!!
• Legacy Care Group is partnering with Commonwealth Care Alliance and is seeking compassionate and skilled Scheduling Coordinators.
• The Scheduling Coordinator is part of a Care Planning Unit Team that is responsible for telephonic outreach to CCA members with the goal of scheduling an appointment for a comprehensive health needs assessment.
• This role has a focus on community-health and providing support to individuals in under-served populations.

Requirements: • Education: • Associate's Degree or equivalent experience. Bachelor's Degree preferred. • Experience: • Two years work experience • Prior customer service work experience required • Experience in a healthcare environment preferred • Customer service experience preferably in a contact/call center environment; retail/sales experience acceptable • Experience with electronic medical record strongly preferred (eCW a plus) • Skills: • Strong communication, interpersonal and team skills • Ability to exercise judgment in dealing with sensitive, confidential information • Ability to learn new information and processes rapidly • High level of comfort working with an ethnically diverse group of people with disabilities • Detail-oriented with the ability to enter information accurately into electronic systems • Ability to handle a high volume of calls and switch between multiple tasks and systems • Willing to learn and utilize telehealth technologies (video, chat, etc.) to support CCA members and enable successful telehealth appointments, when appropriate.

Benefits:
• We are an equal opportunity employer and welcome applications from all qualified individuals.

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