Online Store Support Specialist

Description:

This position is fully REMOTE! Applicants must reside in TEXAS.

What to know about working here:

At Gandy Ink, we are a tight-knit crew dedicated to becoming the best in the world at our craft while creating fans inside and outside of the company. We live and die, hire and fire by our core values of excellence, teamwork, innovation, and enthusiasm. We develop relationships between staff, vendors, and customers based on trust and respect while fostering a culture of continuous improvement within each department. We are pursuing growth as a company and are looking for a world-class team member who will walk with us through that journey.

Benefits
• 401K with up to 4% Match
• Medical, Dental, Vision, Life, Short and Long Term Disability
• Generous Vacation and PTO plan
• Annual employee recognition and rewards
• Growth opportunities

Job Summary

Position is directly involved with GO Online Store order entry and customer service. Reports to the GO Manager for daily tasks and questions. Helps prioritize and place online store orders to meet customer needs.

Essential Job Functions
• Work with GO Manager and GO Artists to carry out daily tasks
• Order entry for all GO stores
• Prioritize so that all online store orders meet their required deadlines for the customer
• Communicate with customer as needed for questions about their GO stores
• Communicate with internal departments as needed for questions about online stores
• Answer customer service calls and emails from direct buyers regarding their GO orders
• Other duties as assigned

Requirements:

Qualifications: • High school diploma or equivalent • Strong communication skills, both written and verbal • A patient and empathetic attitude • Strong time management, attention to detail and organizational skills • Phone and email etiquette • Computer literacy • Problem solving and research skills • Ability to multi-task and meet deadlines • Knowledge/Training of ShopWorks, GO programs, Hubspot, etc.

Cognitive or Mental Requirements of the Job:

Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities and reasoning.

Physical Demands:
• Lifts- Some 1-33%
• Stand- Often 34-66%
• Walk- Often 34-66%
• Sit- Often 34-66%
• Carries- Some 1-33%
• Pushes- Some 1-33%
• Pulls- Some 1-33%
• Climbs- Some 1-33%
• Balances- Some 1-33%
• Bends- Some 1-33%
• Twists- Some 1-33%
• Crawls- Some 1-33%
• Stoops- Some 1-33%
• Reaches- Some 1-33%
• Lifting Under 10 Lbs.- Often 34-66%
• Lifting 10-24 Lbs.- Often 34-66%
• Lifting 25-50 Lbs.- Some 1-33%
• Lifting Over 50 Lbs.- Never 0%
• Carrying Under 10 Lbs.- Often 34-66%
• Carrying 10-24 Lbs.- Often 34-66%
• Carrying 25-50 Lbs.- Some 1-33%
• Carrying Over 50 Lbs.- Never 0%
• Reaching Above Shoulder Height- Some 1-33%
• Reaching At Shoulder Height- Some 1-33%
• Reaching Below Shoulder Height- Some 1-33%

NOTE: This job description is not intended to be all-inclusive. This document should in no way be considered a guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Texas is an Employment-At-Will state and implies no specific length of employment.

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