Inside Sales Representative/Customer Service - Remote (MN Residents Only)

Job Title: Customer Service/Inside Sales Representative (Remote Position for Minnesota Residents Only)

Job Overview

We are looking for an enthusiastic and service-oriented individual to join our team as a Customer Service/Inside Sales Representative. In this hybrid remote role, you will play a vital part in ensuring that our clients receive exceptional support while contributing to a company renowned for its diverse offerings, including medication take-back solutions, secure kiosks, and SaaS-based loyalty applications. If you are proactive, organized, and thrive in a dynamic environment focused on growth and excellence, this opportunity is designed for you.

Key Responsibilities
• Promptly and professionally respond to customer inquiries through phone, email, and chat, delivering comprehensive information about our products and services
• Manage limited inside sales activities without cold calling
• Prepare, submit, and follow up on product proposals and quotes in a timely manner
• Oversee order management, secure proof approvals, and provide outstanding customer service
• Maintain a positive demeanor that reflects our commitment to excellence
• Conduct onboarding calls for new clients, facilitating a seamless transition to our services
• Track and manage client cases related to our loyalty program
• Monitor customer orders and oversee product shipment tracking
• Address customer issues swiftly, striving for one-touch resolutions while escalating when necessary
• Carry out additional tasks as needed to bolster team support

Required Skills
• A professional demeanor with a strong dedication to customer service and a touch of sales aptitude
• Excellent communication skills, emphasizing positivity and respect for client satisfaction
• Ability to accurately retain and apply detailed information
• Strong problem-solving capabilities within a customer service context
• Proficient written and verbal communication abilities
• Willingness to learn and master new products, features, and systems
• Strong organizational skills with the capacity to prioritize tasks effectively
• Ability to work autonomously and manage time efficiently
• Familiarity with customer interaction best practices
• Experience in direct mail marketing is advantageous

Qualifications
• Post-secondary education or relevant work experience is preferred, although not mandatory
• Previous experience in customer service or inside sales is beneficial

Career Growth Opportunities

This position opens the door to professional advancement as you engage in various aspects of customer service and inside sales, allowing for valuable skill enhancement in a supportive team environment.

Company Culture And Values

Our organization is committed to fostering a collaborative and growth-oriented environment where excellence in customer service is paramount. Team members are encouraged to support each other, maintaining an upbeat and encouraging atmosphere.

Compensation And Benefits
• 401(k) with matching contributions
• Performance-based bonuses
• Competitive salary
• Comprehensive health benefits, including dental and vision insurance
• Paid time off
• Flexible work schedule, including options for remote work for Minnesota residents

Embrace this opportunity to join a dedicated team focused on customer satisfaction. If you are passionate about delivering exceptional service and wish to make a meaningful impact in a supportive environment, we encourage you to apply.

Employment Type: Full-Time

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