Customer Service Representative

Scherer Electric is currently hiring for a full-time Customer Service Representative to keep our office running smoothly in the Hamburg, NY area. This customer service representative position earns a competitive wage of $18 - $23 per hour, depending on experience.

In addition to competitive pay and our exceptional culture, we offer our Dispatch / Customer Service Representatives the following benefits:
• Health
• Dental
• Paid time off (PTO)
• A 401(k) plan
• Paid holidays
• Wage increases based on performance
• Company-provided uniforms
• Brand new work trucks

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

As a Customer Service Representative, you play a vital role in our electrical office. You arrive each day ready to ensure that our clients are being heard. You are comfortable receiving incoming client calls while multitasking with a computer program to enter the data while talking to customers. Using a script and relaying how their service call is going to work. Your goal is to provide prompt, convenient service as well as to maximize our field technicians' time and mileage. You respond to emails, collect payments, pull permits, and do any research that needs to be done. Your inner organizer loves the sense of order you create throughout the day. You get great satisfaction making sure that our customers are happy!

ABOUT SCHERER ELECTRIC

Scherer Electric was founded in 1995 with the goal of creating a quality electrical services company for homeowners in the greater Buffalo area. Throughout the past two decades in business, we've cultivated our craft to flawlessly meet the needs of our customers. Our high-quality service has been recognized many times and is displayed by our impressive list of accolades which includes the Hamburg Chamber of Commerce Leadership Award in 2007, BBB Torch Award for marketplace excellence in 2008, the Home Services Hall of Fame for market dominance and service company of the year in 2010, and the Eaton Contractor 10 Year Award in 2019.

Because we couldn't succeed without our exceptional employees, we offer awesome benefits and perks to show them our appreciation! We also believe that cultivating an atmosphere of growth is the best way for our technicians to succeed and enjoy the work they do. We're proud to be the best and recognize that we owe it to our incredible team!

OUR IDEAL DISPATCH / CUSTOMER SERVICE REPRESENTATIVE
• Career-minded - Looking for more than just a job
• Dependable - Reliable, shows up on time and prepared
• Takes pride in your work - Pays close attention to detail and goes above and beyond
• Team player - Works well with others
• Respectful - Treats others with kindness and dignity

If this sounds like the right electrical dispatcher position for you, keep reading!

REQUIREMENTS FOR A DISPATCH / CUSTOMER SERVICE REPRESENTATIVE
• Verifiable experience in a fast-paced customer service/scheduling & dispatch position
• Customer service skills
• Great Multitasker

If you meet the above requirements, we need you. Apply today to join our electrical office team as a customer service representative!

Apply Job!