Entry-Level Email and Chat Support Assistant

Description

We’re looking for a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our dynamic team. This entry-level position is perfect for individuals eager to start a career in customer support. As a key part of our team, you will assist customers through email and chat, ensuring they receive timely, helpful responses to their inquiries.

Company Culture and Environment

Our team operates in a collaborative and supportive environment where every member is encouraged to contribute to customer satisfaction. We foster a culture of growth and inclusivity, ensuring that everyone feels valued and empowered.

Career Growth and Development Opportunities

We offer comprehensive training and continuous professional development to help you sharpen your skills and expand your product knowledge. There are also opportunities for career advancement based on performance and dedication.

Detailed Benefits and Perks
• Competitive salary with opportunities for performance-based bonuses
• Flexible remote work schedule to help maintain a healthy work-life balance
• Access to wellness programs and resources
• Collaborative team environment focused on growth and support
• Paid time off and holiday pay

Compensation and Benefits
• Competitive salary with performance-based bonuses
• Flexible remote work arrangements
• Comprehensive training and development programs
• Wellness resources and programs
• Paid time off and holidays

Why you should apply for this position today

If you’re passionate about helping others and ready to kickstart your career in customer support, this position offers a great entry point with plenty of support and growth opportunities. You will play a vital role in making a difference in customers’ experiences while working in a positive team atmosphere.

Skills
• Strong written communication skills with an emphasis on clarity and professionalism
• Comfortable using chat platforms and email communication tools
• Basic computer skills, including familiarity with Microsoft Office Suite and CRM software
• Excellent problem-solving skills and a proactive approach to helping customers
• Ability to manage multiple tasks and handle a high volume of inquiries

Responsibilities
• Respond to customer inquiries via email and chat, providing accurate information and assistance
• Help customers with product-related questions and troubleshooting
• Maintain professionalism and empathy in all customer interactions
• Log customer interactions and feedback in the CRM system
• Collaborate with team members to resolve customer issues effectively
• Participate in training sessions to expand product knowledge
• Identify recurring issues and provide suggestions for improvements
• Stay informed about product updates, services, and promotions

Qualifications
• High school diploma or equivalent (additional education in customer service is a plus)
• Prior experience in customer support is a plus but not required

Education Requirements
• High school diploma or equivalent

Education Requirements Credential Category
• High School

Experience Requirements
• Prior experience in customer support is a plus but not required

Why work in Lake Mary, FL

Lake Mary offers a serene yet vibrant atmosphere with access to great outdoor activities, shopping, and dining options. The community is known for its friendly environment and excellent quality of life, making it a desirable place to live and work.

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