Senior Design Manager, Consumer Products, DashPass & Affordability

About the position

As the Senior Design Manager for DashPass and Affordability at DoorDash, you will play a pivotal role in shaping the design strategy for our consumer products. This position is integral to the Consumer team, which focuses on enhancing the mobile app experience for millions of users who rely on DoorDash to order from their favorite local merchants. You will oversee two key initiatives: DashPass, which aims to create the most rewarding membership program for local commerce, and the Affordability team, which is dedicated to making DoorDash services more accessible and cost-effective for all customers. In this role, you will be responsible for managing a talented group of designers, guiding them through the design process, and ensuring that their work aligns with the overall product vision. You will collaborate closely with cross-functional teams, including Product Management, Engineering, Operations, and User Research, to define a clear design roadmap that enhances user experience and drives customer satisfaction. Your leadership will be crucial in mentoring your team, providing constructive feedback, and fostering an environment where creativity and innovation can thrive. Additionally, you will be involved in the hiring process, working alongside the recruiting team to attract and onboard new design talent. As DoorDash continues to grow, your ability to build and nurture a high-performing design team will be essential. This hybrid role allows for flexibility, with opportunities to work both in-office and remotely, and is based in one of our tech hubs located in San Francisco, Seattle, or New York. You will have the opportunity to directly influence DoorDash's consumer product strategy, tackle complex and ambiguous challenges, and contribute to the development of solutions that improve the lives of millions of customers. Your enthusiasm for collaboration and team-building will be key as you work to create a cohesive and effective design organization that prioritizes user-centric product development.

Responsibilities
• Manage a group of designers and define the design strategy for DashPass and Affordability.
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• Collaborate with Product Management, Engineering, Operations, and User Research to define a clear product vision and roadmap.
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• Mentor and coach designers on the team, providing project feedback and career guidance.
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• Partner with the recruiting team to attract, interview, and hire new designers for the team.
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• Explore complex problem spaces and chart a path forward for product development.
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• Influence the team's approach to product development and shape organizational processes.

Requirements
• 4+ years of experience managing successful product design teams.
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• Strong advocacy for product quality and user-centric product development.
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• Ability to engage teammates and proactively initiate new programs.
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• Comfortable working within complex product ecosystems.
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• Enthusiastic about collaboration and team-building.

Nice-to-haves
• Experience in the technology and logistics industry.
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• Familiarity with mobile app design and user experience best practices.
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• Knowledge of membership programs and customer loyalty strategies.

Benefits
• Comprehensive healthcare benefits including medical, dental, and vision insurance.
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• 401(k) plan with employer matching contributions.
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• Short-term and long-term disability coverage.
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• Basic life insurance.
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• Well-being benefits and wellness expense reimbursement.
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• Paid time off and paid parental leave.
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• Several paid holidays throughout the year.
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• Opportunities for equity grants.

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