Remote Insurance Follow-Up Representative

Job Description:

Shift: Mon,Tue,Wed,Thu,Fri

Responsible for assisting the collections department in achieving projected annual collections by utilizing insurance follow-up skills in order to expedite claims payment. May include billing responsibilities depending on future business needs.

Essential Duties and Responsibilities Includes the following: (Other duties may be assigned)
• Effectively working specified number of accounts each day
• Insurance verification
• Contacting insurance companies to determine claims status
• Following-through on appropriate action to expedite claims payment in accordance with hospital policies and procedures
• Sending correspondence as necessary to follow-up on claims
• Ensuring all accounts are properly documented

Work Schedule Mon- Fri 8am-4:30pm (30 min lunch) or Mon-Thurs 8am-5pm (1 hour lunch); Fri 8am-4:30pm, one mandatory Saturday/month 8am-12pm.
Remote Schedule available after a 2-4 week in-office training period.

Experience and Skills:

Qualifications: Requires professional knowledge of the principles of credit, collections and customer service typically acquired through at least one year of on-the-job experience in a hospital business office or medical accounts receivable environment. Must have a combination of education and experience within the field of medical debt collection including knowledge of third-party payers and managed care. Billing experience helpful. Required Minimum Skills: • Detail-oriented • Focused on achieving personal, team and company goals • Team-oriented and well-suited to call center environment • Flexible to ongoing change • Exceptional customer service and telephone skills • Ability to problem-solve & troubleshoot insurance claims • Working knowledge of Managed Care, Medicare and Medicaid • Ability to handle high phone volume and work in a fast-paced environment • Excellent verbal and written communication skills • Excellent attendance record

Education and/or Experience, Skills and Abilities Ability to communicate clearly and respectfully by telephone and in a written fashion to clearly document account activity. Requires working knowledge of personal computers and automated dialer systems. Knowledge of all related regulations including but not limited to individual client policies and procedures and HIPAA.

From: Phoenix Workforce Solutions, LLC

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