Customer Service Representative (Call Center)

Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.

If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!

Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities: • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. • Handle an average of 80-100 inbound calls per day. • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance. • Escalate complex scenarios to the 2nd tier level of support for resolution.

Qualifications: • 6+ months of customer service experience. • 6+ months of call center experience. • Financial services/banking experience - a plus, not required. • Strong communication and active listening skills. • Basic Microsoft Office and email correspondence experience.

Pay:
• $18/hr
• Ability to increase to $20/hr within 6 months.

Location:
• In Office - Phoenix, AZ 85027.
• North Phoenix.

Schedule:
• Training schedule.
• Mon - Fri, 8:30am - 5:00pm.
• AFTER training: multiple shifts to pick from (early, mid, and late shifts).

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