Call Center Representative - Work from Home

• Job Title: • Call Center Representative - Work from Home • Job Description: • True Connect Services LLC is seeking enthusiastic and customer-focused individuals to join our team as Call Center Representatives. This is a remote position, offering you the flexibility to work from the comfort of your home while delivering top-notch customer service. As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our services. If you are a self-motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you! • Key Responsibilities: • Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally. • Provide accurate information about products, services, and company policies. • Resolve customer complaints and escalate issues to the appropriate department when necessary. • Process orders, handle billing inquiries, and assist with account management. • Document customer interactions and update CRM systems with relevant details. • Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction. • Stay updated on company products, services, and policies to provide informed assistance. • Qualifications: • Education: High school diploma or equivalent; additional training or certifications in customer service is a plus. • Experience: • Prior experience in a call center or customer service role preferred but not required. • Benefits: • Competitive hourly pay with performance-based incentives. • Flexible work-from-home schedule. • Paid training and ongoing development opportunities. • Opportunities for growth and advancement within the company. • How to Apply: • Submit your resume and a brief cover letter highlighting your customer service experience and why you’re a great fit for True Connect Services LLC. We look forward to connecting with you! • Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally. • Provide accurate information about products, services, and company policies. • Resolve customer complaints and escalate issues to the appropriate department when necessary. • Process orders, handle billing inquiries, and assist with account management. • Document customer interactions and update CRM systems with relevant details. • Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction. • Stay updated on company products, services, and policies to provide informed assistance. • Skills: • Excellent verbal and written communication skills. • Proficiency in using computers and customer service software (CRM experience is a plus). • Strong problem-solving skills and ability to think on your feet. • Dependable with strong organizational and time management abilities. • Technical Requirements: • Reliable high-speed internet connection. • A quiet, distraction-free workspace. • Working knowledge of basic computer operations. • Competitive hourly pay with performance-based incentives. • Flexible work-from-home schedule. • Opportunities for growth and advancement within the company.

Job Types: Full-time, Part-time, Contract, Temporary, Internship

Pay: $9.00 - $18.00 per hour

Expected hours: No less than 20 per week

Benefits:
• 401(k)
• 401(k) matching
• Flexible schedule
• Referral program

Schedule:
• Choose your own hours
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Experience:
• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Experience:
• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote

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