Seasonal Customer Service Representative (Remote)

About the position

The Seasonal Customer Service Representative (Remote) at Concentrix is responsible for providing exceptional customer service support through inbound and outbound calls, as well as online interactions. This role is designed for individuals looking for a work-from-home opportunity with a focus on resolving customer inquiries and enhancing their experience with the company's products and services. The position emphasizes a people-first culture and offers significant opportunities for career growth and personal development.

Responsibilities
• Provide inbound customer support using a call flow guide
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• Help customers resolve basic technical issues
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• Track, document, and retrieve information in databases
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• Offer additional products and/or services
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• Deliver expert customer experiences.

Requirements
• 1+ year of customer service experience
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• Open availability (this is a seasonal position)
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• A high school diploma or GED
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• A quiet, distraction-free environment to work from in your home
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• Proficiency in fast-paced multi-tasking
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• Eagerness to learn new technologies
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• Strong computer navigation skills and PC knowledge
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• A desktop or laptop to complete PC and internet testing

Nice-to-haves
• Experience with remote work environments
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• Familiarity with customer service software

Benefits
• Paid training and performance-based incentives
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• Lucrative employee referral bonus opportunities
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• Health and wellness programs
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• Mentorship programs
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• Programs supporting diversity, equity, and inclusion
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• Celebrations for various company events

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