Customer & Membership Data Managament Services (Part-time)

Serious inquiries only please. This position is located in Glen Cove, Long Island. We will accept applicants from local geographical area only.

Two (2) Positions Available: Part-time, Membership Services

4-5 hr shift: Monday - Friday, 10am-3pm (some flexibility)

6 hr shift: Monday - Friday, 11:30am-6:30pm, unpaid lunch break

Seeking professional and with excellent customer service and web-based data portal management. Bilingual Spanish a must. Responsible for the intake process.

Tasks include but not limited to; answering / routing calls, intake process of registration applications via online portal, payments, filing and data management through Vision Member Tracking. Monitor/manage flow of pedestrian traffic entering and leaving the building, with special attention to safety at all times.

DAYS AND HOURS REQUIRED
• Monday - Friday (September - June)
• Summer: Monday – Friday, 8:30am – 5:00pm (exact time may vary)

Requirements: • 21 + years or older • College or Degree (Associates/BA) preferred • Experience working with children, Boys & Girls Club experience a plus++ • Education background in computer and internet systems, data entry or other related field. • Strong Technical skills: proficient in MS Word, Excel and publisher; online registration portal process. • Strong communication skills, both verbal and written. • Demonstrates the ability to manage multiple tasks simultaneously. • Demonstrate ability in working with young people and parents. • Must possess necessary skills to properly instruct and guide youth. • Must be take initiative, be creative, resourceful and motivated

Additional Job Functions:
• Greet group agencies, students and community members.
• Be knowledgeable of all programs and schedules.
• Greet visitors, members, and parents with a warm welcoming smile.
• Professional phone etiquette, respectful and polite.
• Resource for visitors and parents, when and where appropriate.
• Process fee payments, providing completed receipt.
• Remain ever vigilant regarding member safety and security.
• Thoroughly understand all emergency procedures (Fire, crisis, etc.).
• Maintain clean and well-organized space/lobby at all times.
• Develop and implement a positive and inclusive membership application and fee intake process that informs and welcomes parents; including Club tours, form review, answering questions, and assisting new families as necessary.
• Create and provide communication materials to parents, school or community members/organizations.
• Type correspondence and spreadsheets, maintain accurate computer records and generate reports, to include: Average Daily Attendance, program activity participation records as it pertains to various grants and funding source

Additional Requirements: • Ability to perform gross and fine motor activities required for typing, writing, simple manipulations such as telephone buttons, computer keyboards, fax machine buttons, etc. • Visual acuity for accurate reading, typing, filing and use of computer screen. • Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur. • Hearing is needed for purposes of business related phone communications, public broadcasts, answering incoming calls, etc. • Ability to lift and carry 15 to 50 lbs office supplies, audio equipment , and other items needed for the preparation and takedown of special events. • Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 25 – 35 per week

Benefits:
• 401(k)
• Paid time off

Schedule:
• After school
• Monday to Friday

Application Question(s):
• Are you available Monday – Friday, 8:30am – 5:00pm (June - August)?
• Are you available Monday – Friday, 11:30pm - 6:30pm (September - June)?

Education:
• High school or equivalent (Required)

Experience:
• Data Entry: 2 years (Required)
• Customer service: 1 year (Required)
• Childcare/Family Engagement: 1 year (Required)
• Web-based Database management: 2 years (Required)

Language:
• English (Required)
• Spanish (Required)

Ability to Commute:
• Glen Cove, NY 11542 (Required)

Work Location: In person

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