Technical Customer Support Specialist

About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!

Responsibilities: In this role, you’ll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You’ll: • Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product. • Gather and analyze customer feedback to contribute directly to product improvements. • Create informative content based on common user needs, such as guides, FAQs, and best practice documentation. • Maintain a positive and professional attitude with all customer interactions. • Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience.

Qualifications: • Based in Australia, Indonesia, Malaysia, or New Zealand. (Required) • Excellent written and verbal communication skills in English. (Required) • Stable internet connection and a reliable computer setup. (Required) • Previous experience doing technical support. (Required) • Previous experience in a startup environment or software company. (Preferred) • Ability to work independently in a distraction-free home office. • A positive and professional attitude with a customer-first mindset. • Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment.

Salary:
$50K-$80K depending on location and experience.

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