Supervisor, Customer Service Management
Posted 2025-04-06What Customer Service Management contributes to Cardinal Health
Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.
What is expected of you and others at this level
 Coordinates and supervises the daily activities of operations
 Administers and executes policies and procedures
 Ensures employees operate within guidelines
 Decisions have a direct impact on work unit operations and customers
 Frequently interacts with subordinates, customers, and peer groups at various management levels
 Interactions normally involve information exchange and basic problem resolution
 Consistently demonstrate the Cardinal Health values (What we value):
 Integrity  We hold ourselves to the highest ethical standard
 Accountable  We bring passion, determination, and grit to deliver on our commitments
 Inclusive  We embrace differences to drive the best outcomes
 Mission Driven  We serve the greater goal of healthcare
 Innovative  We develop new ways of thinking, operating, and serving customers
 Regularly practice the Cardinal Heath behaviors (The way we act):
 Invites curiosity
 Builds partnerships
 Inspires commitment
 Develops self and others
Responsibilities
The Customer Service Operations Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services.
 Collaboratively oversees daily operations for an inbound and outbound patient access support team of 70+ team members
 Ability to maintain development/training goals for team members in a 100% remote setting
 Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program.
 Responsible for conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
 Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules
 Handles creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader
 Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting
 Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues
 Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager
 Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills
Qualifications
 BachelorÂs degree or equivalent work experience preferred
 3-5 years of experience in related field preferred
 Previous management experience preferred
 Strong communication and presentation skills
 Commitment to the continued development of oneself and team members
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week).
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
 Upload speed of 5Mbps (megabyte per second)
 Ping Rate Maximum of 30ms (milliseconds)
 Hardwired to the router
 Surge protector with Network Line Protection for CAH issued equipment
Anticipated salary range: $65,500 - $93,550
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
 Medical, dental and vision coverage
 Paid time off plan
 Health savings account (HSA)
 401k savings plan
 Access to wages before pay day with myFlexPay
 Flexible spending accounts (FSAs)
 Short- and long-term disability coverage
 Work-Life resources
 Paid parental leave
 Healthy lifestyle programs
Application window anticipated to close: 02/11/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidateÂs geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Apply Job!