Lead Experience Designer Shopping Journey

About the position

The Lead Experience Designer for the Shopping Journey at Verizon is responsible for leading cross-disciplinary teams to design seamless and unified end-to-end experiences for users. This role focuses on creating and improving digitally-led experiences, ensuring that the shopping experience is reliable, simple, and exceptional. The designer will leverage research, data, and best practices to co-create experiences that meet user needs and business goals.

Responsibilities
• Leading cross-disciplinary teams in complex design programs to design seamless and unified end-to-end experiences for users.
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• Mapping out user needs, desires, and business opportunities.
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• Leveraging research, data, and best practices to explore concepts and co-create experiences with partners across the business.
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• Crafting intricate journey maps, service blueprints, and user experience designs that offer clear insights and actionable recommendations.
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• Conducting regular workshops with designers and stakeholders to gather insights and validate journey maps.
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• Planning and facilitating team activities to identify design problems and opportunities within project briefs.
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• Judging solution quality and context appropriateness, making recommendations for improvement.
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• Providing directional input to the team and evolving the design system through discussions and feedback opportunities.
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• Establishing best practices in shared tools and software for design.

Requirements
• Six or more years of relevant experience in UX design or related fields.
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• Experience mapping digital journeys and/or shopping flow experience with a portfolio that includes examples.
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• Experience facilitating regular workshops with designers and stakeholders.
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• Proficiency in Figma and using UI libraries/structures.

Nice-to-haves
• Ability to champion Design Thinking philosophy throughout the business.
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• Ability to capture and visualize complex journey nuances and iterate on existing designs.
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• Experience working with and contributing to a design system.
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• Hands-on expertise in use case development, storyboarding, mock-ups, and interactive prototypes using Figma.
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• Strong thought partnering skills and the ability to advocate for user needs.
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• Proficiency in digital tools designed for journey mapping and design.
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• Experience using UX design best practices and understanding mobile-first and responsive design.
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• Solid grasp of user-centered design, user research, user testing, and usability concerns.

Benefits
• Health insurance
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• 401(k)
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• Tuition reimbursement
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• Paid time off
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• Adoption assistance
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• Parental leave

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