Field Community Health Worker- Counties

Position: Field Community Health Worker-West Central Florida -Multiple Counties
Location: Lake Alfred
Field Community Health Worker - West Central Florida - Multiple Counties

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position will be the primary care manager for members with complex medical or behavioral needs who aren’t otherwise managed by the team’s clinicians. The CHW works assertively to locate and engage members in the community. They will develop individualized plans of care that focus on the member’s definition of success. The CHW identifies and overcomes barriers to goal achievement, including SDOH barriers.

This position will work in collaboration with the interdisciplinary clinical care management team (Pod) to advance interventions aligned with a member’s readiness to change. CHWs will approach their member work with an understanding of how inequities drive health disparities and promote health equity.

Working Schedule: Schedule is Monday through Friday between the hours of 8 am to 5 pm. This position is a field-based position with a home-based office. You will work from home when not in the field.

Locations will vary but within the following counties of Florida: Hardee, Highlands, Hillsborough, Manatee, and Polk.

Local travel up to 25% and mileage is reimbursed at the current government rate.
Primary Responsibilities
• Partner with clinical care management team to manage complex members in the community
• Locate and engage members in the community
• Conduct screenings face to face or telephonically, to assess member medical, behavioral, functional, cognitive and psychosocial needs, i.e. health risk assessment
• Research, locate and make referrals to community resources to address member specific care or socioeconomic needs. Follow up to confirm services are received.
• Perform targeted activities and provide education to support HEDIS/STAR gap closure, including scheduling, reminding and verification of appointments to receive specific services
• Proactively engage the member to manage their care, provide education and coaching to support self-management of needs and health promotion as outlined in care plan
• Partner and collaborate with internal care team, community partners and providers
• Consult with clinical team based on defined triggers
• Support identification of and coordination to support access of Medicaid benefits to support care needs
• Assist member in development of personal wellness plan / health crisis plan
What Are The Reasons To Consider Working For United Health Group?

Put It All Together – Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include:
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
• High School Diploma / GED (or higher)
• 3+ years of experience working within the Community Health setting in a field-based healthcare role
• 2+ years of experience working within the local community, with demonstrated knowledge of culture and values within the community and familiarity with the resources available within the community
• Intermediate knowledge of Medicare and Medicaid benefits
• Intermediate…

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