Solutions Consultant - Account Manager (Non-technical)

Description

Now Hiring! Solutions Consultant

Full Time

Salary: $55,000.00 - $70,000.00 per year + commissions

We are looking for an experienced Solutions Consultant to join our Managed IT Services firm. Will need to act as the primary point of contact for client relationships, maintain opportunities and produce reports on a regular basis for client evaluations. Position may work remote and commute to in-person client meetings and occasional Internal HQ office meetings as needed.

What You'll Do
• Assist with maintaining CRM
• Build quotes and work with Sales Engineering staff to build quotes
• Set standards for clients
• Daily management and tracking of time, tickets, activities, and tasks
• Provide client budgets
• Ensure client satisfaction
• Overall business development
• Identify and skillfully recommend improvements in client environments
• Proactively engage with team to maintain client environments
• Quickly and knowledgeably solve client issues
• Solicit and share client/prospect feedback
• Assist in documentation efforts around our product offerings and internal knowledge base
• Effectively assist entire team with product knowledge
• Visit local client sites when needed
• Work with leadership to consolidate efforts and get results
• Work with team to build roadmaps
• Understand, follow, and improve SOPs

What You'll Need
• Experience with CRM (customer relationship management tool) required
• Must understand how to track Opportunities and Sales Activities
• Experience with ticketing system(s) a plus
• Background in desktop, system and network admin is a plus
• Enjoy moving around and interacting with clients
• Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and Security

Competencies
• Exceptional client service skills
• Pick up concepts
• Verbal/written communication skills
• Capable of relating technical information to diverse types of individuals
• Self-motivated
• Multi-tasker
• Set priorities
• Meet individual deadlines
• Accomplishing team objectives
• Resolve client issues appropriately and in a timely manner
• Develop and maintain effective, positive internal/external working relationships
• Tackle complex escalations independently and/or with your team
• Follow SOP and participate in improvement of Standard Operating Procedures

Knowledge And Experience

Bachelor's Degree, Technical school, certifications or similar

Experience working in a client service-oriented position a major plus

General knowledge and ability to speak about evolving IT products and processes including but not limited to:
• Hardware
• Network fundamentals & design
• Licensing
• Security
• Backup & DR
• Cloud services
• File/Print Services
• Virtualization
• VoIP

Requirements
• Valid Driver's License
• Own Vehicle for Transportation to/from Client Sites
• Valid Car Insurance
• Must be willing to commute to Erdenheim, PA monthly or as business requires
• Must be willing to visit client sites as needed
• Background check for security of our customers
• We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning.
• NO RECRUITERS PLEASE

Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Training reimbursement
• Referral program

Apply Job!