Customer Service Representative 2nd Shift

About Us: FoodServiceDirect.com has been a leading provider of quality food products and supplies for over 30 years, delivering directly to businesses and homes. We pride ourselves on offering exceptional customer service and reliable, timely solutions to meet the diverse needs of our customers.

Position Overview: We seek a dedicated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will play a vital role in ensuring our customers receive top-notch support and service. This role offers a fully remote work environment, allowing you the flexibility to work remotely. Experience with Zendesk or similar customer service platforms is highly preferred.

Key Responsibilities: • Provide prompt, professional, and efficient customer support via phone, email, and live chat. • Handle customer inquiries, orders, and complaints, ensuring resolution in a timely and satisfactory manner. • Utilize Zendesk to manage and track customer interactions, tickets, and follow-up actions. • Collaborate with internal teams (sales, logistics, etc.) to resolve customer issues and ensure a smooth experience. • Maintain knowledge of our product offerings, services, and promotions to assist customers effectively. • Assist with order processing, returns, and refunds as needed. • Identify opportunities to improve processes and customer satisfaction.

Qualifications: • Previous experience in a customer service role, preferably within e-commerce or food service industries. • Experience with Zendesk or other customer service software. • Excellent communication skills, both verbal and written. • Strong problem-solving skills and ability to handle challenging customer situations with patience and professionalism. • Ability to multitask and manage time efficiently in a fast-paced environment. • High attention to detail and commitment to delivering quality service. • Proficiency in basic computer applications (e.g., Microsoft Office Suite).

Benefits:
• Fully remote work environment
• Competitive salary and benefits package.
• Opportunities for growth and development within the company.
• Collaborative and supportive team culture.

Job Type: Full-time

Fully Remote

Hours: 12:30 pm - 9:00 pm

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:
• 8 hour shift
• Evening shift

Location:
• Hampton, VA (Required)

Shift availability:
• Night Shift (Required)

Work Location: Remote

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