3rd Shift Help Desk (25-30 hrs/week)

Job Title: Help Desk Representative (3rd Shift)
Location: Remote (Local to Franklin, TN Area)
Type: Contract to Hire / Contract (W-2 or 1099...
Hourly Rate: $25 per hour

We are seeking a Help Desk Representative to provide IT support for small business clients during late-night hours. This is a part-time, contract position, with an opportunity for long-term hire. The role is primarily remote, but candidates must be local to the Franklin, TN area for occasional in-office training and collaboration.

Position Overview: As a Help Desk Representative, you will be responsible for providing basic IT support, including password resets, troubleshooting network issues, and handling Microsoft 365-related tasks. This role requires availability during weekday evenings and occasional weekend hours.

Key Responsibilities: • Provide remote help desk support, handling incoming support requests • Assist with password resets and troubleshooting basic networking issues • Support Microsoft 365 environments (e.g., email, OneDrive, Teams) • Escalate more complex technical issues as needed • Track and document customer issues in a ticketing system • Collaborate with team members during training and problem resolution

Schedule:
• Monday to Friday: 5:00 p.m. to 10:00 p.m.
• Occasional Sunday work (approximately 6 hours)

Qualifications: • Prior experience in a help desk or IT support role • Familiarity with Microsoft 365 (email, Teams, OneDrive) • Basic understanding of networking concepts (e.g., routers, switches, Wi-Fi) • Strong communication and problem-solving skills • Ability to work independently in a remote environment • Must be local to Franklin, TN, or nearby for occasional office visits

Additional Information:
• This is a contract position with the potential to convert to a full-time hire.
• Compensation is based on approved hours each week and can be structured as W-2 or 1099

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