Customer Experience Advocate
Posted 2025-04-05Description
We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
Please note that this is a hybrid position of 3 days/week in our Denver office
About The Role
 Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares
 Empower customers to connect their goals and challenges with the solution in monday.com
 Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes
 Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product
 Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
 Create both internal and external documentation to enhance our knowledge base
 Advise customers about new features and functionalities
 Please note the start date for this role is February 3, 2025. You will join a cohort of new hires to ensure a seamless onboarding experience where you can learn from and with each other
Requirements
 Experience providing customer or technical support. SAAS experience is a plus.
 Understanding of help desk software and remote support tools. Experience with Zendesk is a plus
 Problem-solving skills and multitasking abilities are a must
 Superb written and verbal communication skills
 Positive attitude, empathetic, coachable, and collaborative
 Ability to take initiative and adapt
What monday.com can offer you:
 Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
 Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
 Monthly stipends for food, wellness, and commuter work
 Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
 Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
 We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
 A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
For Colorado-based hires only: Compensation Range: $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on CompanyÂs plans and in accordance with CompanyÂs policies. Compensation finally awarded to the candidate will be commensurate with the candidateÂs skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Social Title
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Social Description
We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!
Our Team
The Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the monday.com platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.
Position Type
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About The Team (Internal)
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Internal requirements
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