Call Center Team Lead- Remote- Part Time- Weekends

About the position

The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.

Responsibilities
• Lead the call center team during weekend shifts to ensure effective patient support.
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• Manage incoming calls and assist patients with appointment scheduling and care management.
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• Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
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• Facilitate communication and coordination among interdisciplinary care teams.
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• Ensure clear verbal and written communication to improve patient access and understanding.

Requirements
• Minimum of two years of customer service experience in a call center environment.
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• Experience with scheduling and managing high call volumes (70+ calls per day).
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• Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
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• Strong problem-solving, multi-tasking, and time management skills.
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• High School diploma or equivalent required; a bachelor's degree is preferred.

Nice-to-haves
• Experience working in a Pediatric Department.
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• Familiarity with patient-related documents and healthcare terminology.

Benefits
• Up to 8% company retirement contribution
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• Generous Paid Time Off
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• 10 paid holidays
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• Paid professional development
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• Generous health and welfare benefit package

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