Collection Support (Remote)

Overview:

InteLogix is seeking a Collection Support working remotely in the state of Tulsa, Oklahoma to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?
• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Flexibility to work remotely
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• * Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $16.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job-related factors

Responsibilities: • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test • Assists Managers on special projects • Handle inbound calls • Taking payments on customer wireless, wireline and connect accounts • Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended • Corrects any deficiencies or oversights as outlined by management and/or quality control • Maintains good public relations • Adhere to Company attendance, punctuality, and meal and rest break requirements • Maintain concentration and focus in order to meet performance goals • React positively to an ongoing, changing environment • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals • Maintain good working relationship with assigned supervisors and coworkers • Work safely without presenting a threat to self or others • Perform additional duties as required by management

Qualifications:

What We Look for in a Candidate:
• *
• Must be 18 years of age or older
• High School Diploma or equivalent required, BA degree preferred
• Call Center or Collections experience preferred
• Excellent communication, both written and oral
• Ability to apply basic mathematical concepts
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Internet Speed of at least 10 MBPS download and 5 MBPS upload
• Speed Test results required - test yours now by clicking here: Check My Internet Speed
• Dedicated workspace free from distractions

All job offers are contingent upon completion of a background check.

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