Member Services Representative - Outbound Call Center

Description:
• Conduct outbound campaigns to cross sell products and services.
• You will field incoming telephone calls produced by your own calling campaign.
• You will assist members through website registration and application navigation.
• Educate members on available product offerings and application processes.
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
• Deliver a great customer experience to all members internally and externally.
• Work with other departments on cross functional tasks and projects
• Follow and maintain strict adherence to policies, privacy protocols, and processes.
• Maintain performance and quality standards based on established call center metrics including turn-around times.
• Maintain in-depth understanding of the Company’s different services.
• Make recommendations according to customer’s needs.
• Maintain high customer satisfaction scores and strive to improve these continuously.
• Perform other ad hoc duties, as needed.

Requirements: • Must have worked in outbound sales at a call center for at least 3 years. • Comfortable in dynamic, high-volume environments • Exceptional interpersonal, written, and verbal communication skills • Ability to handle a wide range of situations over the phone with tact and diplomacy. • Effective time management and self-accountability • Comfortable using HubSpot CRM is a plus. • Able to multi-task under time pressure • Entrepreneurial spirit and willingness to take on challenges. • Ability to adapt to changing circumstances and priorities. • Comfortable working and learning independently.

Benefits:

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