Field-based Behavioral Health Case Manager - Springfield, MO

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.

This is a field based position covering the greater Springfield, MO area. You will be in the field approximately 75% of the time going into members homes. You will be working from home when not in the field. The cities in your territory include but not limited to: Salem, Rolla, West Plains, Springfield, Van Buren, Mountain Grove and Willow Springs.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

In this role you will have the ability to achieve work life balance. Flexible scheduling offered where providers can flex their time over the 7-day work week. No on-call, no weekends and no holidays required.

As a Case Manager in the United Healthcare at Home program provides social work services to members in home setting. The Case Manager provides intervention, assessment, and consultation of social, functional, and behavioral health issues affecting chronically ill and high-risk patients in a variety of environments, primarily the home setting. The Case Manager works in collaboration with a multidisciplinary team to identify and access services to close care gaps and improve quality of life of OAH members. They help to manage health problems and coordinate health care services for the patients in accordance with State and Federal rules and regulations.

This includes (but is not limited to) assessment, development, and implementation of plan of care, and ongoing evaluation of patient status and response to the plan of care. Ongoing care and management of members is conducted in collaboration with other care team members.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. This position is a field-based position with a home-based office. You will work from home when not in the field.

If you reside near Springfield, MO, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities: • Completion of Biopsychosocial Assessments • Case management/care management/care coordination/health care navigation • Discharge and transition planning • Client and family engagement in all aspects of social work intervention • Advanced healthcare planning • Palliative care, including pain management • Hospice and End-of-life care • Crisis Intervention • Identification of elder/vulnerable adult abuse, trauma, neglect and exploitation • Facilitation of benefits and resource acquisition to assist clients and families, including an understanding of related policies, eligibility requirements, and financial and legal issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: • Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 years of experience in behavioral health • Active, independent, and unrestricted Licenses in the state of Missouri • 2 years of experience in a related mental health setting • 2 years of experience working with Microsoft Word (creating, editing, saving, formatting), Microsoft Excel (create and edit spreadsheets) and Microsoft Outlook (compose and respond to email) • Dedicated work area established that is separated from other living areas and provides information privacy • Demonstrated ability to keep all company sensitive documents secure (if applicable) • Willing or ability to travel up to 75% in territory listed • Willing or ability to work Monday-Friday any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime • Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service • Reside within 90 minutes from Springfield, MO • Valid drivers license • Reliable transportation

Preferred Qualifications: • 2 years experience in long-term care, home health, hospice, public health or assisted living • 1 years of clinical or case management experience • Experience with electronic charting • Experience with arranging community resources • Field-based work experience going into homes • Background in managing populations with complex medical or behavioral needs • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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