Customer Service Representative, Part-Time

Description:
• The Customer Service Representative is responsible for handling inbound customer calls from both providers and members.
• Ensure that the highest level of service is provided no matter what the question or concern.
• Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times.
• Maintain a high accuracy level by providing complete and accurate information at all times.
• Document notes of each call to ensure all information is saved correctly.
• Abide by all Customer Service Goals as set by the Manager of the department.
• Ensure adherence of Customer Service metrics.
• Handle call backs and escalations: Escalate calls to the necessary department when appropriate.
• Make callbacks to customers as needed.

Requirements: • 0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry. • High school diploma or GED • Excellent verbal and written communication skills are required. • Qualified candidates should have a professional phone voice. • Must possess good, basic computer and typing skills. • Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)

Benefits:
• Insurance Benefits
• 401(k) Match
• Wellness Incentives
• Growth Opportunities
• Paid Time Off + Holidays
• Amazing In-Office Culture

Apply Job!