Virtual Customer Service Representative

As a virtual customer service representative, you will manage customer's accounts when it come to our major service, credit repair and credit counseling. You will frequently follow up with our clients in regards to their account, upload and fax documents, and handle inbound/outbound calls. And you must have a computer and internet access and able to learn to do flyers on the many variety of services we offer starting your shift daily.

Also you must have a working laptop or desktop with working internet from home and also a headset and computer mouse as well. As a small company we do not supply non of this product for staff. Make sure you have a quiet area to work from home. we get paid twice a month the 15th and 30th. Depending on when you start depends on when your first check have to put 2 weeks in whole.

Pay start at $13.00 per hourly and this is a work from home job, Must know how to use a computer and must have your own computer equipment.

Also must have some data entry exprience as well.

Summary

As a Virtual Customer Service Representative, you will be essential in delivering outstanding support to our clients through various communication channels. Reporting to the Customer Service Manager, your core skills in customer service, data entry, and effective communication will ensure a seamless experience for our customers. Your premium abilities in multilingual communication and sales will enhance customer interactions, while relevant skills in Microsoft Office and call center operations will aid in efficient service delivery. Join our team to make a significant impact in a dynamic, customer-focused environment.

Responsibilities
• Provide exceptional customer support through various communication channels, including phone and email.
• Assist clients with inquiries, resolving issues efficiently while maintaining a positive attitude.
• Accurately enter and manage customer data in the system.
• Demonstrate effective phone etiquette and communication skills during interactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Utilize Microsoft Office and computer skills to streamline processes and improve efficiency.

Qualifications
• Strong communication skills and phone etiquette
• Proficiency in data entry and customer service
• Experience in call center environments
• Computer skills, including Microsoft Office
• Multilingual abilities are a plus
• Ability to handle customer inquiries effectively and efficiently
• Demonstrated client service and support experience

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Expected hours: 1 – 40 per week

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• 8 hour shift
• Day shift

Application Question(s):
• Are you serious about Employment with the Company?

Experience:
• Communication skills: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: Remote

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