Remote Customer Service Representative (Email/Chat)

This is a remote position.

We are seeking a highly motivated and detail-oriented Remote Customer Service Representative specializing in email and chat support. In this role, you will interact with customers to recommend products, resolve inquiries, and process orders efficiently while maintaining a high standard of service and professionalism. The role requires handling a high volume of inquiries, adhering to quality assurance procedures, and working collaboratively with team members to ensure exceptional customer experiences.

Responsibilities: • Provide excellent online customer service via email and chat, ensuring timely and professional responses. • Resolve customer inquiries, recommend suitable products, and process orders with attention to detail. • Maintain high accuracy and consistency in communications to enhance customer satisfaction. • Learn and utilize company software to access listings, customer information, and product data. • Contribute to a collaborative team environment while handling repetitive and high-volume tasks.

Requirements

Requirements: • High school diploma or GED, with 2-3 years of customer service experience in a high-volume environment, or an equivalent combination of education and experience. • Strong typing, spelling, and grammar skills. • Proficient in computer use, including navigating the internet. • ASE certification and prior experience in parts counter service or mechanics are a plus but not required.

Benefits

Benefits:
• Fully remote work opportunity with a supportive and collaborative team.
• $1,500 sign-on bonus.
• Casual work environment and company culture that values innovation and teamwork.
• Opportunity to contribute to a growing company passionate about empowering customers to perform their auto repairs.
• Access to global social recognition programs and rewards for outstanding contributions.

Shift Details:
• Work four weekdays from 11:30 AM to 8:00 PM (EST).
• Every Saturday shift from 8:30 AM to 4:30 PM (EST).

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