Help Desk Technician - 3rd Shift

Overview
We are seeking a dedicated and skilled Help Desk Analyst to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional customer service and technical support to end-users, ensuring that all IT-related issues are resolved efficiently. This role requires strong communication skills and the ability to analyze problems effectively while managing various computer systems and networks.

Responsibilities:

· Provide excellent customer service to our clients and partners

· Ability to manage multiple clients and projects simultaneously

· Ability to work in a fast-paced environment addressing issues escalated by both phone and ticketing system

· Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software

· Setup of desktop and laptop computers

· Understanding of IT security and ability to identify and escalate policy violations

· Contribute to company knowledge base and continually work to keep documentation up to date

· Managed Service Operations:

o Monitoring and responding to SIEM and Office 365 Security Alerts

o Monitoring and responding to NOC alerts
• All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support.

Requirements: • Microsoft Azure, Entra, O365 administration • Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, required • Experience with Microsoft Server 2016+ deployment, migration, and management required • Experience with virtualization technologies VMWare and Hyper-V desired • Previous job experience with project and vendor management desired. • PCI experience desired • Must be able to work a flexible schedule • Must be able to work flexible hours

Technical Experience:
• Experience with all Windows Desktop OS required
• Experience with Hosted Exchange required
• Experience with Microsoft productivity applications required
• Experience with Microsoft Server 2008+ desired
• Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches desired

Education:
• Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications
• Certifications preferred
• A+, Network+, Security+
• Microsoft 365 and Azure
• This job description is an overview of the responsibilities for this position. However, responsibilities are subject to change.

CMIT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance with our application, please contact the Human Resources Department at 401-385-9966.

Job Type: Full-time

Pay: $24.00 - $28.85 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:
• 8 hour shift
• Evening shift
• Night shift
• Weekdays
• Weekends as needed

Application Question(s):
• Do you have experience setting up the following manufacturers networking equipment including HP, Cisco, SonicWALL, Ruckus? If so, how long and please explain.

Experience:
• Help desk: 1 year (Required)

Work Location: Remote

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