Customer Care Executive

Responsibilities: • Handle customer inquiries and provide solutions promptly and professionally via phone, email, or chat. • Assist customers with order placements, tracking, cancellations, and returns for Zomato or Flipkart services. • Educate customers about product features, promotions, and policies to enhance their overall experience. • Troubleshoot and resolve customer complaints or issues effectively, ensuring customer satisfaction. • Maintain accurate records of customer interactions and transactions using CRM systems. • Collaborate with other team members and departments to address customer concerns and improve service delivery. • Stay updated on product knowledge, industry trends, and company policies to provide accurate information to customers. • Adhere to company guidelines and standards for quality, productivity, and compliance with data security regulations. • Participate in training sessions and ongoing professional development to enhance job performance and skills. • Uphold a positive and professional attitude while representing the Teleperformance brand and fostering customer loyalty.

Requirements: • Experience: Freshers Welcome. • High school diploma or equivalent; additional education or certification in customer service is a plus. • Excellent communication skills in English (verbal and written); proficiency in additional languages is advantageous. • Strong interpersonal skills with the ability to empathize and communicate effectively with diverse customers. • Basic computer skills and familiarity with CRM software or similar tools are preferred. • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. • Flexibility to work rotational shifts, including evenings, weekends, and holidays as required. • Reliable internet connection and a suitable home workspace conducive to remote work. • Commitment to meeting performance targets and delivering high-quality service to customers. • Positive attitude, team player mentality, and willingness to adapt to changing business needs.

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