L1 Call Centre Executives

Job Summary

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

Responsibilities
• Handle inbound and outbound calls to customers and clients maintaining a high quality of services
• Identify the needs of customers, resolve issues and provide solutions within the timeframe
• Ensure you follow the customer service script provided by the company for uniformity
• Adhere to the company policies and the customer resolution process & steps
• Maintain good customer relations
• Meet personal targets and work towards meeting team targets
• Maintain records of the conversations with the customer and analyze the data
• Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data

Skills & Qualification
• A bachelor's degree is preferred
• Prior experience with customer service and call centers in relevant job roles
• Good knowledge of CRM practices and systems
• Customer-oriented attitude with professionalism, strong call handling skills, and active listening
• Strong multitasking, time management, and target achieving skills
• Excellent communication skills with good command of the English language

Language Preferences

Hindi, English, Telugu & Tamil

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