Client Support Associate (Work From Home)

About the job

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who We Are:

The Persona team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement. We are a team of passionate problem solvers who love to build new things and ensure client satisfaction.

What We’re Looking For:

We are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.

Responsibilities: • Provide prompt, accurate, and friendly customer service. • Respond to customer and vendor inquiries through text, calls, tickets, and emails. • Handle escalated customer support concerns effectively. • Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges. • Utilize a customer-focused, needs-based approach to educate and support clients as needed. • Maintain a strong work ethic with a total commitment to customer satisfaction daily.

Requirements: • Less than one year of proven experience in customer support. • Preferred experience in a customer-driven, remote work environment. • Exceptional communication skills across telephone, email, and text, with high attention to detail. • Strong technical/computer skills, including the use of multi-screen systems. • Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP). • Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals. • Passionate about customer service and eager to learn new software. • Fully fluent in English • Ability to commit long-term and full-time • Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time) • This position is for serious, career-oriented candidates

What We Offer:
• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:
• Health insurance subsidy
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

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