Remote/Hybrid - Customer Service Rep. Tampa, FL ONLY (#TCC)

About the position

Inktel Contact Center Solutions is seeking Customer Service Representatives for a full-time position based in Tampa, FL. The role involves providing exceptional customer service through various communication channels, addressing customer inquiries, and promoting products. The ideal candidate will have a passion for helping others and a strong desire to resolve customer issues effectively. This position offers a hybrid work environment with training provided both virtually and on-site.

Responsibilities
• Communicate with customers in a proactive and professional manner across multiple communication channels.
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• Respond to questions, provide information, and promote products while meeting or exceeding customer expectations.
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• De-escalate customers who are upset with their experience and explore all options to satisfy their needs.
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• Identify root causes of inquiries by asking probing questions to determine the best solution.
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• Maintain required product knowledge to deliver best-in-class service.

Requirements
• 2 years of customer service experience in retail, hospitality, or call center environment.
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• Excellent interpersonal, verbal, and written skills in both English and Spanish.
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• Strong problem-solving skills and a 'can do' attitude.
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• Proven record of great attendance.
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• Ability to quickly navigate through multiple systems simultaneously.

Nice-to-haves
• Experience in sales or hospitality.
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• Bilingual in English and Spanish.

Benefits
• Paid training
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• Disability insurance
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• Health insurance
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• Dental insurance
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• 401(k)
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• Paid time off
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• On-the-job training
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• Work from home
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• Vision insurance
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• 401(k) matching
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• Life insurance
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• Referral program

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