Remote Entry Level Customer Support

About the position

The Remote Entry Level Customer Support position at TEKsystems involves responding to inquiries and requests from members in a structured contact center environment. The role focuses on providing information about the client's products and services while ensuring an optimal member experience through effective communication and transaction handling.

Responsibilities
• Respond to inquiries and requests from members and other individuals in a high-volume contact center.
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• Provide information regarding Client's products and services, demonstrating knowledge and active listening.
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• Perform transactions or related functions for various accounts including savings, checking, consumer loans, and credit cards.
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• Advise members on other products and services that may fit their needs to enhance member interaction.

Requirements
• Strong communication skills and active listening abilities.
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• Ability to adapt to multiple systems and engagement methods.
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• Basic knowledge of financial products and services.

Nice-to-haves
• Experience in customer service or support roles.

Benefits
• Medical, dental & vision insurance
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• 401(k) Retirement Plan with pre-tax and Roth options
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• Life Insurance (Voluntary Life & AD&D)
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• Short and long-term disability insurance
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• Health Spending Account (HSA)
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• Transportation benefits
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• Employee Assistance Program
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• Paid Time Off (PTO), Vacation or Sick Leave

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