Manager-Tele Account Development (Phoenix, AZ)

About the position

The Tele Account Development Manager at American Express is a telephone-based role focused on managing and developing high-potential clients. This position is responsible for the expansion and retention of a defined portfolio of high-value existing customers, ensuring compliance with company standards while delivering exceptional customer service and driving growth.

Responsibilities
• Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers within territory.
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• Proactively reach out to customers to uncover opportunities and manage customer spend in alignment with growth or retention conversations.
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• Use consultative skills to maintain and develop existing customer relationships and grow charge volume.
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• Maintain a high level of knowledge about American Express products, processes, and key internal partners.
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• Partner closely with the Field Dedicated Portfolio Account Development team for face-to-face customer visits when necessary.
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• Negotiate and close deals with clients, ensuring compliance with company policies and regulatory requirements.

Requirements
• Bachelor's degree required.
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• 3-5 years of excellent sales experience.
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• Experience in relationship management and consultative selling.
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• Strong customer relationship building skills.
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• Ability to identify client needs and configure solutions that deliver value.
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• Experience in a highly-regulated industry.

Nice-to-haves
• Knowledge of market/industry key competitors, challenges, terminology, technology, trends, and regulation.
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• High learning agility and intellectual curiosity.
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• Collaborative and growth mindset.

Benefits
• Competitive base salaries
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• Bonus incentives
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• 6% Company Match on retirement savings plan
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• Comprehensive medical, dental, vision, life insurance, and disability benefits
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• Flexible working model with hybrid, onsite or virtual arrangements
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• 20+ weeks paid parental leave for all parents
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• Free access to global on-site wellness centers
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• Free and confidential counseling support through the Healthy Minds program
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• Career development and training opportunities

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