No experience online customer service roles

Job Description of No experience online customer service roles:

GigCX Marketplace is partnering with TeleperformanceTurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the No experience online customer service roles must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.

The program will run from January 13th to April 15th, 2025. Service Providers (SP) who can commit and contribute for the full 14 weeks of the program will be highly regarded

Experience/Skills:

Team/Leadership of No experience online customer service roles:
• Your actions clearly show a strong commitment to providing customers with an excellent experience
• Your team-oriented mentality is evident in your actions and interactions
• Cultivating a positive work culture that values teamwork and appreciation contributes to a fulfilling work environment
• Adapting well to fast-paced scenarios, you demonstrate resilience in the face of change
• You have a collaborative problem-solving approach and are enthusiastic about sharing feedback
• Appreciating your own role in contributing to the team's effectiveness and the company's prosperity is essential

Technical/Functional Skills of No experience online customer service roles:
• You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
• You show an intermediate understanding of the operating systems and software environment required
• You have a knack for identifying and troubleshooting various software-related issues
• Tailoring your communication style to accommodate the varying needs and tone of different customers fosters better rapport and understanding
• You are skilled at catering to customer needs
• Your talent lies in your capacity to make intricate ideas more straightforward and relatable for customers
• Your strength lies in defusing conflicts with irate customers through effective communication
• You are relaxed in a training atmosphere that includes watching self-paced tutorial videos
• You are determined to remain updated on alterations to the product and changes during tax season to be well-informed for our customers through product alerts
• You are ready to step in as necessary, which includes handling customer inquiries through chat

Analytical Skills of No experience online customer service roles:
• You are able to research, analyze and determine an appropriate course of action in a variety of situations
• You can solve complex problems while exercising good judgment
• You have critical thinking and problem solving skills

Organisational skills of No experience online customer service roles:
• You demonstrate initiative and the ability to multitask.
• You work well under pressure of meeting team productivity goals.
• Successful candidates must be willing to meet service level and contact per hour commitments.
• You understand and accept schedule adherence in a call center environment
• You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue

Knowledge/Background experience of No experience online customer service roles:
• You have successfully navigated through your high school education
• Basic knowledge of tax laws and principles is essential for this position
• A track record of providing support in a call center setting is advantageous, along with a proficiency in engaging through chat if required

Behavioral Conmpetencies of No experience online customer service roles:
• You are adept at following work schedules and are open to working additional shifts when the situation demands it.
• You feel at ease appearing on video with your customers and appreciate the importance of humanizing the connection
• Your main objective is to center your actions around customers and their needs, working towards cultivating and sustaining valuable customer relationships
• You present a supportive and accommodating attitude in challenging customer interactions
• Your skill set includes active listening and the use of probing questions to facilitate a quicker resolution

Operating Hours:
• Every day of the week, our schedule ranges from 8 am to midnight Eastern Standard Time
• A weekly quota of 30 hours is compulsory

Peak Period of No experience online customer service roles:
• Applicable to the total hours worked during the period of April 9th to 15th.
• For service providers (SPs) to remain compliant, they are expected to work at least 30 hours per week.
• Organize your daily agenda with a focus on working for a minimum of 8 hours each day, specifically on April 13th, 14th, and 15th
• Assistance will be provided during the period of April 9th to 14th from 8 am until midnight Eastern Time
• April 15, 2025: 8am-3am EST/EDT
• Access a $5 Turbo Bonus Boost hourly.

Each work schedule demands a minimum of 30 hours per week to be fulfilled

Mandatory Requirements of No experience online customer service roles:
• Residing within the borders of the USA is a must
• To be eligible for certification attendance, individuals must clear a background check and pass a technical assessment.
• The certification protocol includes being on camera throughout the process.

Requirements of No experience online customer service roles:
• Windows 10 or 11
• AMD or Intel Core Series (I3-I9)
• At least 8gb of RAM
• Webcam
• Wired Mouse
• USB Headset
• Wired Internet Connection
• Windows Computer (Mac and Chromebooks are not permitted)

Conflict of Interest:
• The policy prohibits individuals from holding gigs involving Column Tax or Intuit vendors

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