Remote Call Center Representative (KY residents only)

About the position

The Remote Call Center Representative position at Centratel is a full-time role focused on processing incoming calls for various businesses across the United States. This position is ideal for experienced call center agents who are customer-centric and detail-oriented. The role requires working from home, with a structured schedule that includes weekends, and offers a competitive pay range with opportunities for performance-based increases.

Responsibilities
• Process incoming calls for various businesses across the United States.
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• Take messages accurately and efficiently, delivering information to clients per their message-relay protocols.
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• Utilize a specialized telephone system designed for answering services.
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• Attend paid virtual monthly meetings and training sessions.
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• Troubleshoot basic internet connection challenges with tech support.

Requirements
• Must reside in Kentucky.
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• Minimum typing speed of 40 WPM as per typing test.
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• Experience in a call center or answering service role.
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• Excellent oral and written communication skills.
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• Ability to actively listen and communicate efficiently.
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• Empathetic and personable demeanor with a professional attitude.
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• Reliable and customer-centric with a disciplined approach.
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• Ability to train remotely via self-guided programs.

Nice-to-haves
• Experience with CRM systems.
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• Familiarity with HIPAA compliance requirements.

Benefits
• 401(k) matching
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• Full health insurance after 90 days
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• Paid time off
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• Vision insurance
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• Retirement plan with a 3% match after 90 days

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