Credit Cards and Unsecured Lending Customer Service Representative

Description:
• Performs a variety of Customer service activities for TD credit Customers
• Responds to telephone, written, and other inquiries regarding account balances, interest rates, charges, and statement requests
• Resolves problems immediately within authority, defers for additional research or forwards to supervision as needed
• Maintains updated Customer account information
• Develops knowledge of credit customer service industry practices and applicable regulatory guidelines

Requirements: • High School Diploma or equivalent experience • 1 Year of related experience • Customer service skills, including ability to deal professionally with Customer issues, problems, and questions • Research skills, with ability to identify and evaluate relevant information • Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly • PC skills • Must be available to work a variable schedule which may include nights and weekends • Bilingual Spanish preferred

Benefits:
• Health and well-being benefits
• Savings and retirement programs
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development and reward recognition

Apply Job!