Rep 1, Cust Svc Chat Billing - Bilingual
Posted 2025-04-06Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected. As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, youÂll have the opportunity to make a positive difference for our subscribers and the company.
WHAT OUR CHAT BILLING AGENTS ENJOY MOST
 Interacting with customers through our web-based chat platform
 Learning about our products and services to provide knowledgeable customer service
 Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
 Representing a Fortune 100 company and being the written voice of Spectrum
 Taking pride in upholding positive relationships and creating best-in-class customer experiences
WeÂre a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, youÂll thrive inside our customer-centric environment.
WHAT YOUÂLL BRING TO SPECTRUM
Required Qualifications
 Education: High school diploma or equivalent
 Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
 Language: Ability to read, write, speak and understand English and Spanish
Preferred Qualifications
 Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
 Technical Skills: MS Office and personal computer skills
 Skills: Communication, dependability, multi-tasking, typing, customer service
 Abilities: Problem-solving, critical thinking, attention to detail, resilient
SPECTRUM CONNECTS YOU TO MORE
 Tools + Tech: Work with innovative, web-based chat technology and information systems
 Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
 Competitive Pay: Generous $20 per hour starting pay
 Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
 Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
 Total Rewards: Our comprehensive benefits are among the best in the industry
Apply now, connect a friend to this opportunity or sign up for job alerts!
COP106 2025-46032 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.Qualifications:
WHAT YOUÂLL BRING TO SPECTRUM
Required Qualifications
 Education: High school diploma or equivalent
 Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
 Language: Ability to read, write, speak and understand English and Spanish
Preferred Qualifications
 Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
 Technical Skills: MS Office and personal computer skills
 Skills: Communication, dependability, multi-tasking, typing, customer service
 Abilities: Problem-solving, critical thinking, attention to detail, resilient
SPECTRUM CONNECTS YOU TO MORE
 Tools + Tech: Work with innovative, web-based chat technology and information systems
 Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
 Competitive Pay: Generous $20 per hour starting pay
 Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
 Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
 Total Rewards: Our comprehensive benefits are among the best in the industry
Apply now, connect a friend to this opportunity or sign up for job alerts!
Employment Type: Full Time
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